Return & Refund Policy
At Fly-n-Lit, we want you to love what you order. If something doesn’t meet your expectations, we’re here to help — with a clear, customer-friendly return process.
Return Window
Returns are accepted within 30 days of delivery. Please contact us within this window to initiate a return or refund request.
Eligible Reasons for Return
We accept return or refund requests for the following reasons:
Items arrived damaged or defective
You received the wrong product
The item does not match the description
Lost packages due to shipping errors
Return Conditions
Items must be unused, unwashed, and in original packaging
Photo or video evidence is required to support your claim
Returns must be approved by our support team before shipping the item back
How to Request a Return
Email us at [contact.flynlit@gmail.com] with your order number, description of the issue, and supporting photos/videos.
Wait for our confirmation and instructions before returning the item.
Once your return is received and inspected, we will notify you about your refund status.
Refunds
Approved refunds will be issued to your original payment method within 5–10 business days.
Refunds are not issued for returns due to personal preference (e.g., “changed my mind”) unless the item qualifies under one of the eligible reasons above.
- A restocking fee of up to 15% of the total product price may be charged depending on the size and weight of the product.
Return Shipping
If the return is due to our error (wrong, defective, or damaged item), we cover the return shipping.
In all other cases, the customer is responsible for return shipping.
Non-Returnable Items
Some items are not eligible for return:
Customized or personalized products
Perishable or hygienic items (e.g., underwear, cosmetics)
Clearance or final sale items
Important Note
We partner with trusted suppliers to fulfill your orders. Their fulfillment policies help guide our return process, ensuring smooth service and quality control.
Need assistance?
Our support team is here to help! Reach out to us at [contact.flynlit@gmail.com] with any questions or concerns.
